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MOS-CHOICE

Product summary as PDF file: MOS-CHOICE

MOS-TANGRAM software is a business software application (ERP – retailing software) for multi-channel mail order sales. Tailored to the needs of mail order companies, this industry solution offers a broad spectrum of functions that are assembled and coordinated in such a way that all relevant mail order processes as well as wholesale and retail transactions (B2B and B2C) can be perfectly carried out electronically.

The ERP standard software is ideal for conducting sales transactions and advertising campaigns (catalogs, mailings, advertisements, inserts, etc.). It encompasses order receipt and processing, tracks warehouse and shipping logistics, writes invoices, books payments, plans purchases, organizes customer service and compiles selections, evaluations and profitability calculations.

MOS-TANGRAM software is the result of 10 years of development experience gathered in the course of some 100 customer projects. Following are some convincing reasons why mail order houses choose software from MOS-TANGRAM:

  • Since we ourselves come from the mail order sector, we understand our customers more quickly and better.
  • The software architecture we have chosen enables integration into a variety of installation platforms and is open for extensions and customization. It can be operated on a client/server basis. The software supports MS-SQL, ORACLE, DB2 or PROGRESS databases under Unix or Windows operating systems. The application was developed using 4thGL tools.
  • Integrated customer management is provided through a central address database with automatic and unlimited recording of all customer activities, from advertising campaigns to invoicing (customer archive/history, CRM), as well as automatic duplicate and credit checks.
  • We offer multi-channel sales capability – any number of sales channels can be managed, with synchronous access to central customer and article master data: direct sales/catalog sales, mailings and inserts B2C/B2B (telephone, fax, email, post); wholesale; indirect sales (partner/sales representative with automatic commission management); stationary sales (point of sale) and Internet shop.
  • The software can handle multiple clients, languages, country versions, currencies, pricelists, a central article database with article-set management (for offers consisting of multiple articles that are stored separately and can also be sold separately) as well as bill of materials list management per article (manufactured parts that come together to make up the article).
  • Sophisticated, fully developed direct marketing functionalities (including high-level scoring and RFM, contribution margin calculations for marketing-customer articles, target group management, CRM).
  • Logistics and warehouse management that has stood the test for years under the hardest of conditions, supporting multiple-layer warehouses and random warehousing, with route-optimized order picking as well as customer- and cost-optimized backorder management.
  • Data warehouse functionalities that are strongly oriented around the needs of mail order businesses (integrated Management Information System) with the consequent selection options and CRM functions.
  • Outstanding performance and broad scalability (our biggest customer handles 25,000 shipments a day and our smallest brings 75 packages a day to the post office. The performance limit of the system is 400,000 shipments a day.
  • Integrated workflow and document management with ticketing system and escalation levels.
  • Integrated catalog management with Quark XPress and Adobe InDesign interface.
  • Integrated bonus systems: gifts, coupons, bonus points with account management at customer and article level as well as member-get-member advertising.
  • Problem-free internationalization and multiple language versions.
  • Integrated eShop or connection via interface to an existing Internet shop.

MOS-TANGRAM software affords extensive opportunities for customization and parametrization. Customer-oriented, custom-made software solutions of the highest caliber are planned and implemented in close cooperation with the customer.